FAQ

You're taken to a "check your email" page and sent a confirmation link. Once you click it and log in, you'll be asked to register your company (name, industry, contact number) -- your account then sits pending until Kall It AI approves it, usually the same day.

Check your spam or junk folder first. If it's genuinely not there, the check-email page has a "Resend the email" button once its short cooldown finishes. If you've already confirmed this email before, you won't get a new link either way -- just log in instead.

No -- for security, the confirmation link only completes on the same device and browser you signed up with, the same way Stripe's own confirmation emails work. Opening it elsewhere shows a message telling you to go back to the original device rather than silently failing.

From the login page, choose "Forgot password?", enter your email, and follow the link that's emailed to you. That email also shows the device, approximate location, and time the reset was requested, so you can tell whether it was really you.

Contact us straight away at support@kallit.ai. If you didn't request a password reset, you don't need to do anything else -- your password only changes if you actually complete the link. If two-step authentication was turned on or off without you doing it, that's a stronger signal your account may be compromised, so flag it urgently.

Contact us straight away at support@kallit.ai. If you can still log in, change your password immediately and turn on two-step authentication if it isn't already active. If you can't log in, tell us as much as you can -- when you last had access, and anything unusual you noticed -- so we can help secure the account. If you're a staff member or department owner, your business admin can remove your access from Team settings while things are looked into, and re-invite you once it's resolved -- or, if two-step authentication was turned on by whoever compromised the account, force it off from the same screen without removing you first, which signs you out of every active session immediately. If you're a business admin yourself, no one inside your own business has authority over your account, so contact us directly and we can force-remove your two-step authentication and sign you out of every active session on your behalf.

Kall It AI is a real-time voice translation platform for regulated professionals -- solicitors, police, immigration and visa services, and healthcare providers -- who need to communicate with clients or patients across a language barrier during a live conversation.

Kall It AI supports real-time voice translation across up to 90 languages.

Yes -- every new account gets a complimentary trial allowance of translation time to try Kall It AI before any payment is needed.

Kall It AI is billed per minute of translation used, at the rate shown in your dashboard, rather than a flat hourly rate. Billing always settles in pounds sterling (GBP); if you'd rather see figures in another currency, your dashboard can display estimated conversions while still charging in GBP underneath.

A laptop's built-in microphone and speakers don't work well together for this -- the speaker output feeds back into the microphone. A headset works for one listener; for two people in a room both needing to hear the translation, a conferencing speakerphone with built-in echo cancellation (such as a Jabra Speak, Anker PowerConf, or Poly Sync) is the better choice.

Yes, by design. Nothing spoken during a call is stored anywhere by Kall It AI afterward unless your own admin deliberately switches on call recordings or transcripts, both off by default. The live audio is processed by our translation provider in real time purely to generate the translation as the conversation happens -- that's what makes live translation possible in the first place. If recordings or transcripts are switched on, they're automatically deleted 30 days after the call, and every time one is viewed or deleted is logged in a permanent audit trail that even your own admins can't edit or remove. See our Privacy Policy for full detail.

Your business is the data controller for the conversations you have with your own clients or patients through Kall It AI -- Kall It AI acts as a processor on your instructions. See our Privacy Policy for full detail on what's collected and how it's protected.

Yes -- every provider that touches your data has a Data Processing Agreement in place with us, and we have our own published Data Processing Agreement (DPA) covering our processing of your data, which applies automatically to every account. We also maintain a Data Protection Impact Assessment (DPIA) and a Record of Processing Activities (ROPA), reviewed as the platform changes. If your organisation needs to review the DPIA or ROPA as part of its own procurement process, contact us at privacy@kallit.ai.

Every call opens with a short spoken announcement, in the other person's own language, stating that they're speaking with an AI interpreter and whether the call is being recorded, then directly asking if they wish to continue. This is separate from -- not a substitute for -- the professional's own responsibility to ask whether using an interpreter is acceptable before the call begins.

No -- Kall It AI is an AI-assisted communication aid for conversations and intake. It isn't a qualified or certified interpreter, and what it produces isn't an official record. Use a qualified human interpreter for a witness statement, a sworn document or a court hearing, and wherever the law, a regulator or your professional rules require one.

No -- card details are collected and processed directly by Stripe. Kall It AI never sees or stores your full card number.

Kall It AI relies on third-party AI services to provide translation, and those providers restrict use from certain countries -- currently mainland China, Russia, Iran, North Korea, Syria, and Cuba. See our Terms of Service for the current list.